Faq

Please find below the frequently asked questions and answers. Please check if your question is answered below before contacting us.

Please contact our reception to book an appointment on one of the numbers below. We don’t book appointments via email so please don’t try to do it this way.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

Our surgery is a private medical walk-in practice, so you don’t need to have a referral to book an appointment with one of our specialists. You can just call and book your appointment.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102 

Every patient before the consultation has to show proof of identity at the reception. This policy applies to all patients equally. Proof of identity should be a document with a picture (such as an ID card, passport or driving licence), but other form of identity may be acceptable on manager’s discretion. The presented document must be valid, current and original. On a follow-up visit and on every further visit proof of identity will be also checked at the reception.

Parents or guardians registering their child for an appointment have to present theirs and their child’s proof of identity at the reception supported by a birth certificate, child’s health records (‘red book’) or other document. On a follow-up visit and on every further visit proof of parental responsibility will be also checked at the reception. 

If the person who attends a consultation with a child has no parental responsibility over them, they have to sign a ‘confirmation of a temporary responsibility’. This document has to be returned to our practice prior to the consultation, signed by the child’s parents. 

Usually you can see our paediatricians, dentists, gynaecologists and GPs every day (apart from Sunday) in London. Consultation time is set up directly with each patient. Other specialists are available on different days of the week. To find out more please call our reception. Our surgery in Coventry is openedon selected days of the week. Prior to your visit please contact our reception.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

Please remember we’re doing our best for your consultation to be on time. However, for reasons beyond our control, the start time of the visit may change. Thank you for your patience and understanding.

We don’t offer home visits neither in London nor in Coventry.

We don’t take a registration fee before the consultation. We do ask to call us if the patient is unable to come to their consultation. Due fee is paid in the reception just before the consultation.

Tel. 0208 9034874

Tel/Fax. 0208 9033455

Mob. 0774 6623102

You can find all current prices on the separate pages dedicated to each of our specialists. Just click on the name of specialist you wish to see.

We issue private prescriptions which means they’re not refunded by the NHS. Prescription price is calculated in a pharmacy, during the purchase.

Our surgery is a private medical walk-in practice, so you have to pay a full fee for each consultation. Also, you have to pay a full price for prescriptions issued in our practice.  

We do not offer medical consultations via e-mail or phone. Our doctors have to see every patient, ask about medical history and examine them in order to properly diagnose the problem and to plan treatment. Please contact our reception to book an appointment with one of our specialists:

Tel. 0208 9034874

Tel/Fax. 0208 9033455

mob. 0774 6623102

You can also find useful information regarding some medial problems in our library.

You can find a full list of our services by checking a selected doctor’s profile on our website. If you’re still not sure if the selected specialist can help you with your problem, please call our reception. In some cases, we have to consult a doctor. Please check the PATIENT GUIDE on our website. 

We offer consultations with a GP and you are welcome to book an appointment with this doctor whenever you need it. However, we always suggest our patients register with a GP through the NHS. This way, if necessary, you have an opportunity to be referred for specific examinations, to hospital or to see a specialist who doesn’t consult in our surgery. Every resident of Great Britain should be registered with a GP. You can find a local GP service through this link http://www.nhs.uk/servicedirectories/Pages/ServiceSearch.aspx?ServiceType=GP . Registering process requires identity and address confirmation. More details are available at your local GP surgery.   

We offer blood and urine tests in both our surgeries, in London and Coventry. All tests are carried out by experienced diagnosticians in Nationwide Pathology laboratory. You can find a full list of available tests in the price list on our website.

We suggest an earlier consultation with one of our specialists who can advise what test should be done and will interpret the results. 

In both our surgeries we also offer a HPV DNA and cervical smear test (performed by our gynaecologists). 

Yes, our doctors are enabled to write fit notes for the patients if required, using a “Statement of Fitness for Work” form. Although, because we are a private medical practice, employers are not obliged to accept a fit note issued by our doctors and may ask for an NHS one. Usually though, our forms are accepted.

We do not offer MRI or CT scans. There is a dental X-ray available in London surgery as well as ultrasound scans. Please check available scans with selected specialist on our website.

On consultation our specialists can refer you for a test such as MRI or CT scan. You will have to pay for this test in the facility where it is performed. 

At the moment we do not offer any vaccinations in our surgeries. 

We do not offer any medical service outside our opening hours. If you have an urgent medical problem please choose accordingly:

Non-life-threatening emergencies

If it is not a life-threatening emergency and you or the person you are with does not need immediate medical attention, please consider the following options:

• self-care at home
• calling NHS 111
• talking to a pharmacist
• visiting or calling your GP
• going to a local NHS walk-in centre 
• attending an urgent care centre or minor injuries unit
• making your own way to your local A&E department – arriving in an ambulance does not mean you will be seen any quicker

Choose the best service for your needs, as this will ensure the ambulance service is able to respond to the people who need help the most.You can also call NHS 111 if you're not sure which NHS service you need. 

Dental emergency and out-of-hours care

If you need urgent treatment, please contact NHS 111 for advice on where you can get urgent care. 

Life-threatening emergencies

Call 999 in a medical emergency – when someone is seriously ill or injured and their life is at risk.

Medical emergencies can include:

• loss of consciousness
• an acute confused state
• fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• severe bleeding that cannot be stopped
• severe allergic reactions
• severe burns or scalds

Call 999 immediately if you or someone else is having a heart attack or stroke. Every second counts with these conditions. Also call 999 if you think someone has had a major trauma. Major trauma is often the result of a serious road traffic accident, a stabbing, a shooting, a fall from height, or a serious head injury.

Find out more about major trauma services.  

Visiting an A&E department 

An A&E department (also known as emergency department or casualty) deals with genuine life-threatening emergencies, such as:

• loss of consciousness
• acute confused state and fits that are not stopping
• persistent, severe chest pain
• breathing difficulties
• severe bleeding that cannot be stopped
• severe allergic reactions
• severe burns or scalds

Less severe injuries can be treated in urgent care centres or minor injuries units (MIUs). An A&E is not an alternative to a GP appointment. If your GP practice is closed you can call NHS 111, which will direct you to the best local service to treat your injury. Alternatively, you can visit an NHS walk-in centre (WIC), which will also treat minor illnesses without an appointment.

How to find your nearest A&E?

Not all hospitals have an A&E department. You can use the find services search to see if there is one near you. Alternatively, many hospitals have their own website and generally describe the urgent and emergency care services they offer.

Our West London Surgery registration is open 7 days a week:

Monday-Friday 8:00 - 20:00
Saturday and Sunday 8:00 - 17:00

Our Coventry Surgery registration is open:

Monday - Friday 08:00 - 14:00 and 16:00-19:00
Saturday 09:00 - 17:00
Sunday 10:00 - 17:00

If you want to book an appointment outside our appointment booking hours please contact our West London Surgery.

Please call to confirm our opening times.

You can find a map and directions on our website/contact.

Yes. Our practice is registered in CQC (Care Quality Commission) and is subject to regular quality controls. CQC makes sure that medical practices present the highest level of patient care, healthcare, staff qualifications and management.

All our specialists are registered in General Medical Council or General Dental Council. This is necessary to obtain the right to practice as a doctor/dentist in UK

Yes. All our specialists speak Polish and English so both Polish and English speaking patients are welcome. Some of our doctors can also communicate in Russian.

If you have any suggestions or comments about our services or staff, please hand them in writing. Ask the receptionist for a Comment form or send us a message through the contact form. If you have any complaints please raise them as soon as possible with one of the receptionist or with the manager or senior staff member on duty. Most problems are the result of misunderstanding and can be solved right away. If you are not satisfied with the verbal answer, please ask for a Complaint form or send your complaint via contact form, which you can find here: https://polandmedical.co.uk/contact.