Patient guide
Consultation time and duration
Emergencies / out of hours medical support
We are a private medical practice offering access to polish speaking Specialists for an advice and treatment of a wide variety of medical problems. We work mainly with Polish Doctors with a Specialist qualification who are fully registered in the UK with the GMC (General Medical Council), GDC (General Dental Council) and/or HCPC (Health and Care Professions Council). All of them are covered by professional indemnity. We currently offer the following Specialist consultations:
GynaecologistPaediatricianDermatologistWe also offer the following diagnostics:
Additional services
Medical laboratory
Appointment booking hours for London surgery:
Monday - Friday 08:00 - 20:00
Saturday and Sunday 08:00 - 17:00*
Tel.: 0208 903 4874
Tel./Fax: 0208 903 3455
Mob.: 077 466 231 02
Appointment booking hours for Coventry surgery:
Monday - Friday 08:00 - 14:00 and 16:00-19:00
Saturday 09:00 - 17:00
Sunday 10:00 - 17:00*
Mob.: 077 126 585 38
*You can also book an appointment by contacting our London Surgery.
To register in our practice please complete the supplied registration form. We can send a summary of your consultation to your GP. Please tick the indicated box and sign if you wish this to be done. We can also supply you with a summary for future reference. We will keep all details confidentially and information will only be released with your written consent.
Consultation time and duration
The appointment booking time is an expected consultation time. Most visits take place at the appointed time. However, sometimes it may change. Doctors make every effort to see the patient on time, but please take into account the individual needs of each of them. Doctors spend the adequate amount of time with each patient. You can get information about possible delays at the reception. We appreciate your patience and understanding.
Consultation times vary depending on the specialty and the nature of your problem. We will ensure that you have adequate time to discuss your problem, diagnosis and treatment. In case of complex or multiple problems you may be asked to book a further appointment if it is clear that more time is required.
WE’D LIKE TO ASK ALL THE PATIENTS AND OTHER VISITORS TO WEAR MASKS WITHIN THE PRACTICE AREA.
We kindly request that you come to your consultation alone (except for a parent or guardian of an underage or vulnerable person). During the consultation, accompanying persons will be asked to wait outside of the building.
*In case of an underage or vulnerable person, only one of the parents/guardians will be invited into the consultation room.
You can find more details here: https://polandmedical.co.uk/coronavirus---infection-control.
Thank you for your understanding. Fewer people can help minimise the risk of spreading possible infections.
Courtesy title
We will address you by the name given on your registration form.
Specialists
During registration it is possible to make an appointment with a preferred doctor; please mention any specific requests at the time of booking. On our website you can find professional profiles of all doctors currently working in our practice (doctors).
It is our policy to respect the privacy and dignity of our patients.
All rooms used for consultations ensure high level of privacy. If at reception you wish to discuss anything in a more confidential environment, please mention this to the receptionist.
Medical records access
You have a legal right to apply for access to your medical records. You do not need to give a reason. You can either view them or have copies issued by requesting this in writing and providing proof of identification. A request for your medical records should be made directly with our surgery. Please ask receptionist for details.
Facilities
In both our surgeries in London and Coventry we have rooms adapted for medical consultations. Each of them is equipped with the necessary medical and diagnostic equipment. Consulting rooms provide the necessary privacy in order to prepare for examination.
Premises meet the HSE standards (Health and Safety), and Fire & Safety standards (fire safety).
All rooms are cleaned daily, according to the required standards and in all of them the antibacterial gel hand sanitizers are available.
All patients are entitled to have a chaperone present for any consultation,examination or procedure. The chaperone may be a relative, friend or member of staff (formal chaperone). Some examinations require mandatory presence of the formal chaperone. If the patient declines the offer of the chaperone, this will be recorded in their medical records.
Home visits
We do not offer home visits for our patients.
Serious medical problems
If you need further diagnostics or surgery, at your request we can send a letter to the GP (or pass it directly to you) with indications for further management.
Medications
The surgery does not store any medication. During the visit, if necessary, the appropriate prescription will be issued. We do not issue prescriptions without prior examination / consultation with a doctor, even for medicines that you have received previously in another clinic. In order to issue a repeat prescription for previously prescribed medication, at the request of the patient we can send a letter to the GP (or pass it directly to the patient), which confirms the recommendation of the type of medical treatment and prescription required.
Emergencies / out of hours medical support
We do not offer any service outside our advertised business hours. If you have an urgent medical problem please contact the 111 NHS service or in life-threatening cases call 999. You can also visit Out of Hours GP service or go to A&E.
We have resuscitation equipment on site and there is always a member of staff trained in life support and resuscitation. However we have no facilities to deal with seriously acutely ill patients and you should contact the emergency services or go to your local A&E.
If you need to contact your doctor urgently about your treatment, it’s possible through our reception.
Surgical procedures
Our surgeries offer both medical consultations and diagnostic tests. However we do not carry out any surgical procedures. If a patient requires surgery, he will be informed about available options.
Comments/Complaints:
If you have any suggestions or comments about our services, staff or this patient Guide, please hand them in writing. Ask the receptionist for a Comment form or send us a message through the contact form. If you have any complaints please raise them as soon as possible with one of the receptionist or with the manager or senior staff member on duty. Most problems are the result of misunderstanding and can be solved right away. If you are not satisfied with the verbal answer, please ask for a Complaint form or send your complaint via contact form, which you can find here: https://polandmedical.co.uk/contact.
Patient survey
As part of the Care Quality Commission regulatory requirements and to maintain the high quality of care, we'd like to ask you to complete a questionnaire which is available at the reception. The results of this and previous years' surveys are available on our website. All data you supply and comments you make are anonymous.
Disabled access:
Our premises offer limited access for disabled patients. If you wish to make an appointment with us please let receptionist know of your condition so that we can advise you on our access. In case that our premises are unsuitable for you, we will recommend an alternative private clinic, which has access for disabled patients.
Patient guide
The Patient guide is regularly updated and aims to be as helpful and accurate as possible. If you notice any errors or omissions please bring it to the attention of the receptionist.
Last updated 30 October 2023
